Terms and Conditions of Sale from Derwen College Online Shop

Postage

Items have the option of being posted to you via Royal Mail, or you may collect from Derwen College Garden Centre at a pre-agreed time.

If you are purchasing postage for 3 or more larger items (such as hampers) please contact the Garden Centre to arrange a discounted delivery.  You can call the Garden Centre any time on 01691 661234 ext 221.

Returns

Products purchased from Derwen College are covered by our 14-day satisfaction guarantee, with the exception of those items listed below.

You can return the item by notifying us within 7 days of the item being delivered. If the item is not faulty, it must be returned unused, unopened and original packaging undamaged. Should you wish to return an item then this will be at your own cost. Also, please be aware that we cannot be held responsible and provide refunds/exchanges on items affected by circumstances beyond our control, this includes but is not limited to damage and neglect after goods are delivered or goods being stored incorrectly.

In order to arrange a return, please contact Sharon Jones in writing as soon as possible and within 7 days of delivery. You must inform us of your order number, the item number or description and the reason for the requested return. Returned parcels must be packaged securely with all the items included. Any additional cost from delivery or returning the item that are not agreed beforehand with Derwen College are not covered under our cancellation policy.

Once received returned items will be checked and any agreed refunds or exchanges will be made within 14 days.

Should you, for any reason, request to cancel an order prior to despatch, Derwen College reserves the right to charge an administration fee to cover the costs incurred up to that point.

EXCEPTIONS – If your order contains any of the following items, the cooling off period does not apply and cannot be returned unless faulty.
1. Fresh food perishable gifts (such as cheese, meat, fish or flowers)
2. Personalised and branded goods
3. Bespoke hampers. If your hamper is purchased and created to your requirements by our sales team.

Hampers that are delivered damaged or have defective contents must be notified to customer services within 48hrs of delivery. We will send a replacement hamper as soon as possible of the same type or an alternative hamper of the same value or higher will be offered. If another hamper is no longer required a refund will be offered, however we reserve the right for the item to be returned to us first using our return service for further inspection, so we can investigate the issue further.