Terms and Conditions
Alterations / Cancellations of Courses by Derwen College
It may be necessary for Derwen to change the content and timing of a course, the trainer, the date or the venue. In the unlikely event of the course being cancelled by Derwen, a full refund will be made unless the delegate transfers his or her booking to an alternative date for the course. For all bookings, the liability of Derwen shall be limited to the amount of the fee actually paid to Derwen by the delegate. For this reason delegates are encouraged to not to book travel or accommodation more than two weeks prior to any course date.
Cancellations of training courses are subject to a 25% administration fee where the cancellation is made more than one calendar month before the date of the training course. No refund is payable for a cancellation made within the calendar month immediately prior to the training course – in this event the full sum shown on the invoice remains payable.
Multiple delegate booking discounts apply to delegates booked at the same time, on the same course or same combination of courses, and from the same organisation, and may not be used in conjunction with any other discount or offer.
Cancellations by the Delegate / Refunds
All cancellations must be made by email to: [email protected]
Notice given by delegate
Applicable fee / procedure
|More than one calendar month||Delegates may transfer free of charge to any other equivalent price or cheaper course (balance to pay for more expensive course). For cancellations, an administration fee of 25% of the course per delegate will be charged.|
|Between one calendar month and two weeks||Delegates may transfer free of charge to any other equivalent price or cheaper course (balance to pay for more expensive course). For cancellations, an administration fee of 50% of the course per delegate will be charged.|
|Between one week and two weeks||Delegates may transfer free of charge to any other equivalent price or cheaper course (balance to pay for more expensive course). No refund is payable for cancellation.|
|Between one week and 24 hours||Delegates are entitled to receive a 50% discount on any other training course held within one year from the date of the cancelled course. The new course must be booked within one calendar month of cancellation. No refund is payable.|
|Between 24 hours and start time of course||No refund. No discounts. No transfers permitted.|
Where a delegate transfers his/her booking to another course, the delegate will not be entitled to any refund where he/she cancels attendance at that other course. Only one transfer is permitted per course per delegate – the fee will be charged as above.
Use of Social Media
Photographs for use on social media may be taken during the course – delegates who do not wish to be included in any social media postings should inform the course tutor.